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Discussion Starter · #1 · (Edited)
Short question: Has anyone else experienced a broken injector for the DEF system?

Back story if interested:

While traveling in our shiny new Grand Cherokee diesel, I got a message on the console stating that there was a malfunction with the Diesel Exhaust System (it isn't due to lack of AdBlue) and the vehicle would not start after 200 miles. I'm 500 miles away from home. I got it to a dealer with 130 miles left and after taking a look they found that the DEF injector was broken and needed to be replaced. To make things worse, the part is on back order and the most likely scenario at the time was that we would have to wait a solid week before the part would be delivered. We hoped for the best case scenario of two days but unfortunately that didn't happen. The local dealership (spoke to Greg in service at Jeep of Greer,SC) has been outstandingly nice and have been keeping us informed of the situation and have been extremely apologetic even though none of this is their fault. Personally, I blame the EPA and their ridiculous mandate that new diesels be equipped with such an unnecessary vehicle disabling "feature" more than anyone else.

I'll update this after I receive some resolution on the matter through Chrysler. Any smart people out there who could offer advice on how to disable this system would be greatly appreciated.


*** UPDATE 1 ***
I've been stuck here for a full week now. Apparently two parts were supposed to arrive to resolve the issue. The "injector nozzle" and a tube. The injector came but the tube did not. Like everyday, the service department told me it *should* be here tomorrow (Tuesday, April 29th) and the actual repair would be quick.

The Jeep representative (Cynthia) finally called me back to discuss the current situation and what Jeep could do to make it right. She didn't seem to be concerned about my current situation in the least. She basically said that Jeep would probably cover some of the rental but anything else was unlikely. I'm actually a little irritated at this point and am going to see if I can find a way to give this vehicle back and I'm now heading out the door to look at the Porsche Macan. If it's diesel version (not out just yet) doesn't arbitrarily prevent me from using the vehicle then this Grand Cherokee will have been my 4th and final Jeep. More updates to come; hopefully next time from my house and not this hotel :)
Update 1.1: * I'm an idiot; the Macan isn't even out yet and no one at the dealership could provide details on whether the automated disabling "feature" would be making an appearance in the Macon diesel.
 

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The vehicle wouldn't have "shut off" at 200 miles, but it wouldn't restart once you hit that point. You could've driven home as long as you didn't turn the engine off, then had your local Jeep dealer send a tow for it. It's mandatory that any vehicle not disable itself while being operated for all makes due to safety reasons.

I agree on the EPA. Al Gore and his "Global Warming" invention are BS.
 
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