North American Grand Cherokee Association

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naa10104 05-09-2019 06:40 AM

18 GC audio tone
Since my last post I have been back to the dealer several times. They eventually installed a new amp. No issues until yesterday when the constant audio tone returned. The tone was present while in AM FM and SAT mode. It is coming from all speakers. If I go to hands free or media mode the tone goes away. I immediately drove to the dealership so they could hear it AGAIN. They checked and found app. 13 stored codes for speaker input/output problems, video input problem etc. I am beyond frustrated with this ! This is the most expensive vehicle I have ever purchased and I have already had it back to the dealership and body shop a half dozen times. I have owned used vehicles with less issues. Anyone out there having a similar problem ? Curious if it could be a problem with a short in the antenna since it only happens in the AM FM SAT mode. I think I read somewhere that one owner found a loose antenna connection under his dash. Any advice would be helpful. Thanks

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